- We offer 5% insurance for your valuable items against loss, damage during transportation or customs inspection.You're encouraged to purchase insurance for those luxury commodities such as mobile phone, cameras, tablet and watches,etc.
For items without insurance purchased, we offer free compensation of 3 times of the shipping fee or 100RMB per parcel, whichever is lower.
The insurance fee is 5% of the item value/cost, or minimal S$10; whichever is higher; The compensation is full amount of item value/cost, or maximum 2000RMB(400sgd); whichever is lower.
Limitations and exclusions: For fragile items, insurance doesn’t cover damages caused by insufficient or unsuitable packing. If the parcel remains intact andintegrity, insurance doesn’t cover any shortage or inner damage.Cover is limited to the declared value, replacement cost, invoice value or actual cash value whichever is the lowest. Evidence may be requested to substantiate the declared value in the event of a claim.
1. Insurance Coverage
Exclusions:
Insurance does not cover damages caused by insufficient or unsuitable packing for
fragile items.
2. Free Warehouse Storage
GZ warehouse: we provide free storage of maximum 30 days to save your shipping cost, we can consolidate all your parcels within this period until you release the shipment.
Any parcels exceed the 30 days free storage period will be charged as 1RMB/KG per day, and for those parcels remained for more than 3 months, we have the right to dispose without further notification.
SG warehouse: we provide free storage of maximum 7 days when your goods arrive in SG.
Any parcels exceed the 7 days free storage period will be charges as 0.5SGD/KG per day, and for those parcels uncollected for more than 3 months, we have the right to dispose without further notification.
3. Settlement of Damage
Warehouse implements basic inspection of the packaging to ensure its integrity. When the parcel arrives our GZ warehouse with no damage and the condition remains intact, warehouse bears no responsibility of item shortage or inner damage.
You should request seller to reinforce packing for any fragile items, as we are not responsible for damage of fragile unless otherwise we acknowledge.
We provide service to custmer to buy from Taobao, but we are not a retailer or reseller of the items ordered. Only orders placed will be entertained and we do not accept any orders placed via telephone, e-mail or the electronic chat service on the Site unless otherwise agreed by us. We do not warrant that the items Users have ordered will be available for purchase and delivery. We will automatically cancel any item ordered if it is:
(1) With ambiguous or insufficient information that is, in our sole opinion necessary to place the order;
(2) Unsuitable to be transported by our freight agents; or
(3) Classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization e.g. China Export Controls;
The site provides product information, we will try to make sales of goods and merchandise described on the website is consistent. However, since the goods in the course of filming, color differences, computer resolution, and other factors, we cannot guarantee the information and product description is exactly the same, especially for the color difference.
Potent poisons, biochemical product and controlled drugs; such as pesticides, cyanide, chlordane,
raw plasma, tear gas, opiates,cocaine, heroin, etc.
Weaponry and valuables; such as control type knives, variety of weapons, simulated weapons, ammunition,
artifacts, antiques,
national currency (cash), gold, silver, platinum, jewels, pearls ivory, etc.
Counterfeit Goods; that include reactionary, obscene, indecent, seditious and treasonable newspaper,
books, pictures, audio,video, CD, etc material.
Raw content; such as bones, ashes, coffin, animal bones, animal and plant pathogens, soil, fur, wood,
quartz sand seeds and other natural material.
Radioactive, flammable and explosive material; such as lithium batteries, alkaline batteries, pyrotechnic
articles (fireworks, crackers, etc),
lighter, gas stove, firearms, oil, gasoline kerosene, benzene, turpentine, thinner, glue, air freshener, air
compress material, coal,titanium powder, sodium metal, magnetic, etc.
Prohibited food; such as frozen meat and seafood, easily perishables, dairy products, honey, eggs, alcohol,
fruits, vegetables, sugar and etc.
Singapore prohibited; chewing gums, chewing tobacco or imitation tobacco products, endangered wildlife
and their by-product.
List may be updated from time to time, kindly refer to Singapore Custom website for the latest update.
You will be held responsible and liable if such items are confiscated or abandoned or if there is any extra
cost incurred for purchasing and shipping such items.
a.Terms of service recognition and acceptance
The ownership and operation rights of EAST ASIA TRADING EXPRESS registered users’
service belong to "EAST ASIA TRADING EXPRESS". The service provided must be strictly enforced in
accordance with its published Articles of Association, the terms of service and operation
rules. Users clicking the “submit” button in the registration process have reached an agreement and accept all the terms of
service with "EAST ASIA TRADING EXPRESS".
b. Service Introduction
"EAST ASIA TRADING EXPRESS" uses our information and services to provide users with the
international shopping service through the Internet. The user must provide detailed,
accurate, true, legal and valid personal information, and timely submit to modify the
personal data when there are any changes.
Users can also authorize "EAST ASIA TRADING EXPRESS" to reveal their basic information to a third
party, but the company won’t make the users’ additional information public. Only if:
"EAST ASIA TRADING EXPRESS"or a person authorized to disclose such information by e-mail
service "EAST ASIA TRADING EXPRESS" to provide the user's personal data.
If user provides inaccurate, untruthful or invalid information, the company has the right
to unilaterally suspend, interrupt or terminate the user’s right of EAST ASIA TRADING EXPRESS registered user
services.
While enjoying the EAST ASIA TRADING EXPRESS registered user services, users agree to accept various
information services provided by EAST ASIA TRADING EXPRESS registered user service.
c. Services Amendment
"EAST ASIA TRADING EXPRESS" reserves the right to modify or discontinue the service without
notifying the user. "EAST ASIA TRADING EXPRESS" exercises the right
to modify or discontinue the service without being responsible for the user or the third
party.
d. Terms of service changes
"EAST ASIA TRADING EXPRESS" will modify the Terms of Service when necessary, EAST ASIA TRADING EXPRESS registered
user service terms once be changed, the
company will prompt changes on the page before the user enters the next step. If you
agree with the changes, then click the "I agree"
button. If you do not accept, then please cancel your user’s service qualification
immediately.Users will need two aspects of confirmation to continue using EAST ASIA TRADING EXPRESS registered user service:
1) Firstly, confirm EAST ASIA TRADING EXPRESS registered user service terms and its changes.
2) Agrees to accept all the restrictions of service terms.
e. User account/password security maintenance
Once you registered as a user, you will get a password and account. You will bear the legal responsibility for all the behavior based on
your user name and password. Therefore, please keep your password safe and do not disclose it to any third party. Otherwise, you will
bear all legal consequences arising from this. If you find that your password may have been disclosed, please change the password
immediately. You can always change your password and information, also can end the old account and restart a new account. If users
find any illegal use of users’ account or other security vulnerabilities, please notice "EAST ASIA TRADING EXPRESS" immediately.
h. Users privacy protection rules
Respecting user privacy is a basic policy of "EAST ASIA TRADING EXPRESS". So as a complement to the second point about the registration information,
"EAST ASIA TRADING EXPRESS" would not open, change, or disclose the user's additional information and the non-public content saved in the EAST ASIA TRADING EXPRESS registered users service, unless there are legal licensing requirements, or "EAST ASIA TRADING EXPRESS" discloses the information on the integrity basis necessarily in the following four conditions:
1) To maintain the trade mark ownership of EAST ASIA TRADING EXPRESS website maintenance
2) Meet other requirements
i. User management
Users assume the responsibility of their issued content individually. Users’ implementation of the service is accordance with all applicable local
laws, national laws and international legal standard web services.
The user must follow
1) Do not use the website registered users service for illegal activities
2) Comply all the network protocols, regulations and procedures in the registered users services.
The website registered users service sends and collects information through the Internet. The user's behavior is in accordance with national regulations, policies and procedures about Internet. Users must promise not to transmit any unlawful, harassing, libelous,abusive, threatening, harmful, vulgar, obscene information. In addition, users shouldn't transfer any data to abet others constituting crime; users shouldn’t transfer
any adverse information related to domestic conditions and national security; users shouldn't transfer any information which is in conformity
with the local, national and international laws. Prohibit unauthorized access to other computer systems without permission. If the user'sbehavior does not meet the above mentioned terms, "EAST ASIA TRADING EXPRESS" will make independent judgments and will immediately abolish the user’s
services account.
Users need to bear legal liability for their behavior in the EAST ASIA TRADING EXPRESS registered users service. If the user distribute or disseminate any reactionary, pornographic information or other information in violation of the national law in the EAST ASIA TRADING EXPRESS registered users services, EAST ASIA TRADING EXPRESS registered user service system record may be used as the evidence for the user's violation of the law.
j. End service
"EAST ASIA TRADING EXPRESS" can suspend the Web services at any time based on the actual situation. "EAST ASIA TRADING EXPRESS" can suspend the Web
services at any time without being responsible for any individual or third party. Users who object to any proposed service terms or have any objection with the term modification, or dissatisfied with EAST ASIA TRADING EXPRESS registered user service, users can exercise the following recourse:
1) End user’s service eligibility of EAST ASIA TRADING EXPRESS registered user service. "EAST ASIA TRADING EXPRESS" to terminate the user's service.
After ending the user’s services, user’s right of EAST ASIA TRADING EXPRESS registered users service has to be immediately suspended. At the same time, "EAST ASIA TRADING EXPRESS" no longer bears any duties and obligation to the user.
k. Refused to provide guarantee
User expressly agrees to take the risk of the mail service personally. "EAST ASIA TRADING EXPRESS" expressly indicates not providing any type of guarantee, neither explicit nor implicit, but for the commercial implied warranties, there’s no restriction to supply appropriate guarantee for those with specific purpose and not in violation of the rules. "EAST ASIA TRADING EXPRESS" doesn’t guarantee the service timeliness, security, errors; "EAST ASIA TRADING EXPRESS" doesn't guarantee the information transfer accurateness, timeliness and success as well. Users understand and accept any information
(downloaded or obtained from EAST ASIA TRADING EXPRESS registered user service), depending on the users’own and the users take all risks and responsibilities of any system damage or data loss. Users would not receive any verbal or written advice or information from the "EAST ASIA TRADING EXPRESS", "EAST ASIA TRADING EXPRESS" would not supply the express warranty as well.
l. limited responsibilities
"EAST ASIA TRADING EXPRESS" is irresponsible for any direct, indirect, incidental, special and consequential damage, the damage is from: improper use of network membership services, or illegal use of information send by users.The damage will lead harm to "EAST ASIA TRADING EXPRESS" image and
reputation, so "EAST ASIA TRADING EXPRESS" put forward the possibility of such damages.
m. “EAST ASIA TRADING EXPRESS website" registered user service information storage and restrictions
"EAST ASIA TRADING EXPRESS" is not responsible for the user’s failure of deleting or saving information. "EAST ASIA TRADING EXPRESS" does not have upper limit
for information transmission capacity, but the company reserves the right to determine if the user's behavior is consistent with EAST ASIA TRADING EXPRESS
registered user service requirements and spirit, if the user violates the Terms of Service, then the user’s registered service account will be suspended. All content of this website belongs to EAST ASIA TRADING EXPRESS; anyone who needs to reprint the content of the website has to obtain EAST ASIA TRADING EXPRESS authorization.
n. Protection of interests
Users agree to protect and maintain the interests of all EAST ASIA TRADING EXPRESS members, responsible for the legal payment caused by the user’s use beyond the services scope, the compensation for violating of the service terms, the recourse fee arises by others using the user’s computer and account and other intellectual property rights.
o. Announcement
All announcements can be sent to users via e-mail or regular mail delivery. EAST ASIA TRADING EXPRESS will send announcements to the users by e-mail service to inform the changes of service terms, service changes, or other important things.
p. Involved in the advertising planning
Users can add their promotional materials or advertising campaign in the published information, and display their products in the EAST ASIA TRADING EXPRESS registered user service. Any such promotional methods, including the transport, payment, services, business conditions, warranties and advertising-related description are only between the appropriate users and advertisers. EAST ASIA TRADING EXPRESS does not assume any responsibility, EAST ASIA TRADING EXPRESS registered user services assumes no responsibility in such advertising sales.
q. Mail content ownership
User-defined content includes: text, software, sound, pictures, video, and charts; all ad contents; all e-mail contents; business information
provided by EAST ASIA TRADING EXPRESS registered user service. All of these contents are under protection of copyright, trademarks, labels and other property
ownership laws. Users can only use such contents with EAST ASIA TRADING EXPRESS’s and advertisers’ authorization, but cannot unauthorized copy and compile
the secondments, or create content-related derivative products.
r. Legal effect
Mail Service Term has to be consistent with the country's national law, including the controversial contents. Users and EAST ASIA TRADING EXPRESS agreed to obey
the High Court jurisdiction. If any service term is in conflict with the law, these provisions will be re-parsed to get as close as possible, other
terms maintain the existing legal force and effect to the users.
Taobao is the world’s largest C2C online store. Many Taobao sellers are individuals and some of them are amateurs. Occasionally they may make mistakes when handling the orders, sending wrong quantity, size or design. Once your orders arrive at EAST ASIA TRADING EXPRESS’s China warehouses, we will check quantity, size, color, design of the orders and obvious visual defects. Normally more than 90% of the mistakes can be caught in China and settled directly with the sellers to save your loss. Nevertheless, some may skip our inspection or get damaged during international transportation and delivered to you.
For daigou service
Wrong items:If the items you received are of wrong quantity, size, color or design, please take a photo with the order number and a short description; email us within 3 days upon receipt.
Damaged items:If the items you received are found to have damages or defects, please take a photo with the order number and a short description; email us within 3 days upon receipt.
Missing parcel:All orders are supposed to come with EAST ASIA TRADING EXPRESS’s order number labels. Sometimes orders may be packed closely together and difficult to see, if you find the order number label, the item should be inside. If both the item and order number label are missing, you can tell us the missing order number, email us within 3 days upon receipt.
The after-sale email address is service@myeaexpress.com, we will reply you within 3-5 working days after checking with our team and sellers. The compensation for wrong items or missing items is up to the full insured value. The compensation for damaged items depends on the severity of the damages and up to the full insured value. You are advised to check inspection coverage session.
For customer direct buy form seller
Wrong items:need to contact seller by youself,we not Responsible for it.
Missing parcel:All orders are supposed to come with EAST ASIA TRADING EXPRESS’s order number labels. Sometimes orders may be packed closely together and difficult to see, if you find the order number label, the item should be inside. If both the item and order number label are missing, you can tell us the missing order number, email us within 3 days upon receipt.
The after-sale email address is service@myeaexpress.com, we will reply you within 3-5 working days after checking with our team. The compensation missing items is up to the full insured value. The compensation for damaged items depends on the severity of the damages and up to the full insured value.